Account and data
Delete your CarTag account
Delete your CarTag account and the data linked to it, without the app. We check that the number is yours with a one-time code sent by SMS.
What happens to your data
Right away
- You are signed out on every device, and calls in progress end.
- Your badges stop working. Anyone who scans one sees that it is no longer active.
- Your profile, your car, your notification devices and your block list are removed.
After 30 days
- Your phone number and name are removed from everything that is left.
- Messages you sent to car owners stay in their inboxes, without your number.
What is kept
- Contact requests, calls and abuse reports that involve your account are kept without your number for up to 365 days, so that disputes and abuse can still be handled. Then they are deleted.
- Security records, such as the record that this deletion was carried out, show only part of the number and are kept.
Other ways
- In the app: Settings → Delete my account.
- Want a copy of your data first? In the app: Settings → Download my data.