Help and support

You can open a badge with any phone camera and read the owner's message without the app. To write to the owner, tap "Message the owner" on the badge page: you write your message, confirm your mobile number with a code by WhatsApp or SMS, and read the owner's answer on the same page. That step is what keeps owners safe from anonymous abuse. The app adds a notification when the owner answers, and calls.

No. The owner sees the reason, your message, your display name if your profile allows it, and a masked form of your number. Your full number is never shared. If you allow it, the owner can call you back in the app without seeing it.

Open CarTag, choose Find a car by plate, and type the plate or photograph it. If the owner is on CarTag and findable by plate, you can message them after signing in. If the plate is not found, the owner is not on CarTag or has switched off plate search.

Occasionally two accounts register the same plate. CarTag cannot tell which one is the real owner, so please scan the badge on the car instead.

They may be driving, asleep or out of coverage, or they may have paused contact. If it is urgent, or someone is in danger, call your local emergency number or the traffic police.

Each person can send a limited number of requests per hour, and only a couple to the same owner. This stops anyone from flooding owners with messages. Please try again later.

Add your car in the app, then open the Badge tab. Print the badge at postcard size or larger, at home or in a print shop, and place it inside the windscreen where it is easy to see from outside.

Open the Badge tab and choose Replace badge. The old code stops working at once, and anyone who scans it sees that it is no longer active. Then print the new one.

Yes. In your profile, turn off Accept contact requests. Nobody can contact you until you turn it back on, and your badge keeps showing your message.

Open the conversation in your Inbox, tap More and choose Block: they cannot contact you again and are not told. Choose Report to send it to a moderator, who can close their account.

Yes, unless you switch it off. Someone who searches your plate without an account learns only that the car is on CarTag; after signing in they can open your badge page. To switch it off, go to Me → Privacy → Findable by plate number.

Only if you want them to. Add a WhatsApp number and turn on Share WhatsApp with verified people, and those who contact you will see it after sending their request. Your sign-in number is shared only if you also turn on Share my phone number too, which is off by default.

Replace your badge so the old one on the sold car stops working, then update your car in Me → Car. If you no longer need CarTag, you can delete your account.

Yes. The app and the badge are free. All you need is a printer, or a print shop, for the badge.

Türkiye, Saudi Arabia, Egypt, Qatar, Bahrain, Kuwait and Oman. You need a mobile number from one of these countries to sign in, and plates from all seven can be searched. The app works in English, Turkish and Arabic.

The code comes by WhatsApp from CarTag's business account; if your number is not on WhatsApp, it comes by SMS a few seconds later. You can also tap “Get the code by SMS instead” after a minute.

Check that the country and the number are right, wait a minute, and ask for a new code. Each code works for 5 minutes. After several requests you have to wait a little before asking again.

Never give a code to anyone. CarTag will never ask you for it.

In the app, go to Me → Download my data. You get a file with your account, profile, car, badges, messages, blocks and reports.

In the app, go to Me → Delete my account. Without the app, use the account deletion page. Either way we send a code to your number to confirm. Your badge stops working at once, and your personal data is removed after 30 days.

Your account belongs to your number. Sign in with the new number to create a new account and set up your car again, then delete the old account in the app, or on the account deletion page while you can still receive codes on the old number.