These terms apply when you use the CarTag app or this website. By creating an account or using CarTag, you agree to them. If you do not agree, please do not use CarTag. How we handle personal data is described in our privacy policy.
About CarTag
CarTag lets people reach the owner of a car about that car, through a QR badge on the car or a search by plate, without either side sharing a phone number. CarTag is free to use and is available for mobile numbers from Türkiye, Saudi Arabia, Egypt, Qatar, Bahrain, Kuwait and Oman.
Your account
- You must be at least 18 years old to create an account.
- Sign in only with a mobile number that is yours and that you control. An account belongs to one person.
- Keep your phone and your sign-in codes to yourself; you are responsible for what is done with your account. Never share a code: CarTag staff will never ask you for one.
- Keep your details accurate and up to date.
Badges and cars
- Register only a car you own or are allowed to use, with its real plate.
- You decide what your badge shows. Do not put other people's personal data, or anything offensive or misleading, on it.
- Place the badge where it does not block the driver's view and where local traffic rules allow it.
- If your badge is copied or misused, replace it in the app; the old code stops working at once.
- CarTag cannot check that a plate belongs to you. If more than one account registers the same plate, plate search asks people to scan the badge on the car instead. Report a plate that is being misused.
Contacting car owners
Use CarTag only to tell an owner something about their car. You must not:
- harass, threaten, insult or stalk anyone, or try to find out who an owner is or where they live;
- send advertising, spam or anything unrelated to the car;
- send false reports, or pretend to be someone else, including the police or another authority;
- get around blocks, limits, bot checks or other protections, or use scripts, scrapers or other automated means to access CarTag;
- collect plates, badges or any other data from CarTag.
Owners can block you without telling you, and every contact is recorded, so abuse can be traced and acted on.
Calls
- Calls in CarTag are between two CarTag users over the internet and may use mobile data.
- CarTag is not a telephone service. It cannot call emergency numbers or ordinary phone numbers.
- Calls can be turned off by the owner, may not be available everywhere, and may be ended automatically after 30 minutes.
Not an emergency service
CarTag cannot guarantee that a message or call reaches the owner, or that the owner reads it or answers in time. Owners may pause contact, be out of coverage or have notifications turned off. If someone is in danger, or in any emergency, call your local emergency number.
What you write
- You are responsible for what you write in CarTag: your profile, your badge, your messages and your reports.
- It stays yours. You allow us to store it and show it to the people it is meant for, only to run CarTag.
- Offensive words are blocked automatically, and we may remove anything that breaks these terms.
Moderation
- Owners can block and report the people who contact them, and moderators review reports.
- We may limit, suspend or close an account that breaks these terms, harms other people or puts CarTag at risk. Where appropriate, we will tell you why.
- We keep the records needed to handle abuse as described in the privacy policy.
Availability and changes
- We work to keep CarTag available, but it may sometimes be interrupted, and we may change, pause or end features.
- CarTag is free. If we ever add paid features, we will tell you in advance, and you will not be charged without agreeing to it.
Liability
- CarTag is a way to pass on a message. We are not responsible for what users do with the information they receive, for damage to or around cars, for parking fines or towing, or for messages and calls that arrive late or not at all.
- To the extent the law allows, CarTag is provided "as is", without warranties, and we are not liable for indirect or consequential losses.
- Nothing in these terms limits any liability or any consumer right that the law of your country does not allow to be limited.
Ending your use
You can stop using CarTag at any time and delete your account in the app (Settings → Delete my account) or on our account deletion page. We may close your account as described under Moderation.
Changes to these terms
We may update these terms when CarTag changes. The date at the top shows when they last changed. If a change affects you significantly, we will tell you in the app before it takes effect. If you keep using CarTag after that, the new terms apply.
Law and contact
These terms are governed by the law of the country where the provider of CarTag is established. This does not take away the protection that the mandatory law of your country of residence gives you.